The agreement between us

These terms are between Top Rope Solutionz, created and maintained by Belay Reports (“we”, “us”), and the organisation that holds an account (“your program”, “you”). They cover both this website and the application.

Where your program has signed a separate written agreement with us, that agreement wins wherever the two disagree.

• Accounts are issued to named individuals and are not to be shared. Your program decides who gets one and what role they hold.
• You are responsible for keeping sign-in credentials secure and for what is done under your program's accounts.
• Tell us promptly if you believe an account has been compromised, and we will help you shut it down.
• Your program is responsible for removing access when a staff member leaves.

Everything your program puts into the system — records, photos, rope histories, participant information — remains your program’s property. We claim no ownership of it and do not use it for any purpose other than providing the service to you.

You can export it. Reports export as PDF or HTML, participation hours as CSV, and the underlying records in a structured format. If you leave, you leave with your data.

You are responsible for having the right to collect the participant information you enter, including consent from a parent or guardian where that applies. How we handle it is set out in the privacy policy.

You agree not to:

• Use the service for anything unlawful, or in a way that breaches someone else's rights.
• Attempt to access another organisation's data, or probe, scan or test the security of the service without our written permission.
• Reverse engineer, resell or white-label the service without our agreement.
• Upload malicious code, or deliberately overload or disrupt the service.
• Enter participant information you do not have the right to collect or hold.

This is the clause worth reading twice, because it concerns safety.

Nothing in the service is a substitute for competent inspection, professional certification, your governing standards, or the judgement of the people running your course. Your program remains responsible for the safe operation of its course and for compliance with the standards and regulations that apply to it.

We aim to keep the service running and will give reasonable notice of planned maintenance. We do not promise uninterrupted availability unless a separate written agreement says otherwise.

The application is built to keep working without a connection: records are captured on the device and sync when it is back in range. That is a design property, not a promise that every device, network or browser will behave.

Fees, billing periods and contract length are set out in your program’s quote or agreement. Where fees are not paid, we may suspend access after giving notice — and will not withhold your data because of a billing dispute.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, or loss arising from decisions your program makes about the safety of its course, its equipment or its participants.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Your program can stop using the service at any time; your quote or agreement sets out notice and any committed term. We may suspend or end access for a serious or repeated breach of these terms, and will tell you why.

On closure, export your data first — we will help. Operational data is then removed on request, except where a legal or insurance hold applies, in which case we will tell you.

We may update these terms as the service changes. The date at the top moves when we do, and we will raise material changes with account holders directly rather than leaving them to be discovered here.